Customer Service Questionnaire
CUSTOMER SERVICE
1. When is the last time that you contacted the customer service department of the Bristol Herald Courier?
2. When contacting the customer service department, was your call handled promptly, courteously & efficiently?

3. When contacting the customer service department, was your concern resolved to your satisfaction?
4. How would you rate our overall customer service?
DELIVERY
1. To the best of your knowledge, what time is your paper received Monday through Saturday?
2. To the best of your knowledge, what time is your paper received on Sunday?
3. Do you receive your newspaper at a consistent time each day?
4. How would you rate the condition of your newspaper when it is delivered?
5. Is your newspaper delivered in the same location on a daily basis?
6. Have we missed delivery to your home in the last 60 days?
7. How would you rate our overall delivery service?
   
BILLING
  
1. Is your renewal notice easy to understand?
2. How would you rate the accuracy of your renewal notice?
3. Are your payment and renewal options easy to understand?
4. Are you aware of our EZ pay automated payment option?
5. How would you rate our overall billing of your newspaper subscription?
Your Name:
Address:
City, State
Phone Number:
Email:
Additional comments:
 



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