A new Information Technology (IT) company has opened to serve the five-state region. Dawn Bouch has opened The Utility Company in Johnson City to serve medium and small businesses with a full range of responsive and cost-effective IT services. The Johnson City office of The Utility Company is one of 76 franchises across North America of The Utility Company, a leading provider of virtual IT services and a member of the Managed Services Alliance.
The Utility Company uses advanced IT processes such as virtualization and cloud computing to provide enterprise-level IT services to businesses within the Tri-Cities and five-state region.
“Traditionally, if your business had a technology issue, you would call a provider and schedule a technician to come to your location to work on the problem,” explains The Utility Company owner Dawn Bouch. “You cross your fingers that the expertise of the technician matches up with your IT problem, but what if it doesn’t? The glitch is still there and you’ve just wasted time and money for your company.”
“The Utility Company is different,” adds Bouch. ” We are fixing about 97% of software related issues remotely with a phone call. This means that you can contact our North American help desk and have someone working your issue immediately. This model can result in a 55% to 65% cost savings over the traditional delivery method for tech services because you pay for the time you actually consume without ‘1 hour minimums’ or travel charges.”
For businesses that rely more heavily on technology, The Utility Company offers a flat rate service that includes: network and business application monitoring, secure remote access, online backup, storage and disaster recovery, asset management, E Mail, Anti-Virus/Anti-Spyware and help desk support for both end users and back office. The Utility Company uses encryption technology to assure secure communications in addressing computer networks.
The Utility Company is located at 208 Sunset Drive, Suite 402 in Johnson City. Daily demos of their “Connected Office” line of products are available at www.theutilitycompany.com/news/dailydemo.html.
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